Most of our customers who experience foot pain say they help a lot! But, no they do not cure foot pain.

Although, Our Cloudies do compress with each step and absorb the position of your foot, making it more comfortable then most footwear.

Yes, but they are slightly stiffer when you get them. Wear them for a week to break them in and they will soften up, or soak them in warm water for 30 minutes.

The material is made of EVA. Ethylene vinyl acetate co-polymers are non-toxic.

They do not contain plasticizers or other additives. The high-quality EVA material is completely harmless and kind to the skin.

The material is used for insoles and shoes all over the world because it is durable and long-lasting.

So you have absolutely no need to worry about your health.

You've placed an order, the sun is shining and the sky is bright blue because you know your Cloudies are on their way - now what?

Once an order is placed, our team will carefully pick up your Cloudies from the clouds and lovingly pack them. Please allow up to 72 hours for our team to pick up and pack your order.

All orders are shipped when all items are completely ready - this means that any items you have pre-ordered will wait until the last item is available, and then be shipped at the same time.

INTERNATIONAL SHIPPING

We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.

All orders ship within 1-3 business days of purchase.

SHIPPING TIME:

USA & Canada: 7 - 21 days

Australia and New Zealand: 7 - 21days

Europe: 7 - 21 days

Rest of the world: 7 - 21 days

If you just received a shipment notification, please allow 1 to 6 working days for the tracking information to update.

If the product is damaged, you should report the damage to us within 30 days after ordering.

In this case, you should send us your order number and a photo of the damaged product.

We ask you to report the damage within 24 hours after delivery of your order.

Otherwise, we will not be able to consider the claim.

This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see International Orders for more details.

Ship it back to us, send us the tracking information, once the tracking updates we will send you a new one.

If you want to cancel within 6 hours of your order being placed email us the reason for cancelling with your order number and we will cancel it. If your order has already been processed, you will have to wait until you receive it, then ship it back to us. Once it is shipped back to us we will refund you.

Just use our contact contact form or e-mail us at: contact@fitglamor.com

If the product is damaged, you should report the damage to us within 30 days after ordering.

In this case, you should send us your order number and a photo of the damaged product.

We ask you to report the damage within 24 hours after delivery of your order.

Otherwise, we will not be able to consider the claim.

Tracking can take up to 6 days to update, this does not mean that it has not shipped yet. It could be on route to you, sometimes there are just delays in the tracking.

If you're still waiting for your refund, start by checking your bank account.

If it's not there, reach out to your credit card company for assistance.

Please note that it may take a bit of time for your refund to be fully processed and reflected in your account.

If you've already taken these steps and are still unsure, don't hesitate to get in touch with us here. We're here to help.